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Important notice

Exchange & Return Policy:

Important notice

By continuing to checkout, you confirm that you have read and agree to HUONG’s Exchange and Shipping Policies.

1. Exchanges

Each HUONG piece is handcrafted in limited quantities and made after the order is confirmed. HUONG does not offer refunds, but supports exchanges in eligible cases.

  • Exchange requests must be submitted within 5 days of delivery for eligible products or manufacturing defects.
  • For quality claims, please provide a continuous, unedited unboxing video beginning while the package is still sealed and clearly showing the condition of the product.
  • Each order may be exchanged once. Made-to-measure or specially altered items are not eligible for exchange.

2. Sizing

Please refer to the product measurements on each product page and choose based on measurements rather than the size label, as sizing may vary by region and design. If you are unsure, please contact HUONG before placing your order.

3. Shipping

  • Domestic delivery takes 3–7 working days, excluding Saturdays, Sundays and public holidays.
  • Shipping fees are calculated automatically at checkout. Domestic orders of VND 3,000,000 or more qualify for free shipping.
  • Upon delivery, you may inspect the external condition of the parcel and refuse it if the item differs from the confirmed order.
  • For delays or delivery issues caused by the carrier, HUONG will coordinate with the carrier and assist you.

Policy

Payment Policy

PAYMENT METHODS

1. Online payment through the ZaloPay gateway

Customers pay online at checkout on huongboutique.vn through the ZaloPay gateway. Supported options include Visa, Mastercard, and JCB cards, as well as bank transfer following the instructions displayed at checkout; all of these transactions are processed by ZaloPay. HUONG does not directly store customers' card details or online banking login information.

2. Invoices

After an order has been paid successfully, HUONG will issue an electronic invoice if requested by the customer within 24 hours or as otherwise required, and send it to the email address provided when the order was placed.

3. Contact

For any payment-related question, please contact: Email: hotro@huongboutique.vn; Hotline: 0931 662 888 (9AM-9PM).